Training Your Restaurant Team

shutterstock_234516145 (2)Training your Restaurant Team

If you are anything like me, when you hear the word training you instantly wonder how much is this going to cost and how long will it take?  I was thinking about why this is my response to something that should be very important to my operation.   Not only can it save me money by increasing efficiency and reducing liability but it can generate revenue if it incorporates selling.  I concluded that my issues lie with the quality of training or perhaps how I have been executing it at my operation.  Here are five tips to make sure your training programs are successful.

  1.  Share the why behind the training.  Give a clear and concise reason why you are having the training in the first place.
  2. What is in it for me message? In order to get full buy in you will need to communicate why your team will benefit personally from the training.  Is it more tips, does it help improve the company culture, will they learn a new skill?
  3. Diverse media mix. Try to use different ways to train your team such as videos, tests, demonstrations and role-playing.  This will help keep your team engaged.
  4. Share your expectations. You will not get very far being vague about your expectations.  If the goal is to increase dessert sales by 30% then share this information with your team before the training.
  5. Follow-up. The follow up could be a test or contest (most desserts sold).  It is best if it is something that you can measure to assure that the training investment was worth it for you and your team.

CheddrSuite allows you t upload of tests, training materials and documents that all can be used to increase efficiency and organization of all your restaurants training programs and initiatives.  Get a free tour today!